'First Choice' for quality homes for Vulnerable people

Adaptations


First Choice is aware that our tenants needs and requirements can change over time. Therefore an adaptation may be required to the home to ensure the property remains suitable for their needs and to enable the tenant to continue living there. An adaptation may also be required before a new tenant moves in.

First Choice works in conjunction with tenants, their Support Providers and Social Services departments to get funding to pay for these changes.



WHQS


All housing associations must ensure they comply with the Welsh Housing Quality Standards by 2012. First Choice have been improving our properties to ensure all homes met this standard by 2012.

We carried out a survey of all our properties to identify the work that needed to be carried out to meet the standard.

The Association has completed works including new fencing, paths and gates. We have also replaced doors and windows, kitchens, boilers and showers.

The Association successfully acheived 100% WHQS by December 2012, one of only a few associations in Wales to acheive this deadline.

We have a WHQS Compliance Policy in place by 31/03/16 as required by WG.

Pre Works Questionnaire


Please fill out the following questionnaire prior to any works being carried out on your property:

Pre Works Questionnaire

Overview


First Choice is responsible for keeping the structure of our properties in a good condition. This includes the inside and outside of our homes including drains, repairing gutters, rain water pipes, gas and plumbing systems, baths, toilets, heating and hot water supplies.

The Getting Things Fixed File


Each property is issued a “Getting Things Fixed” file. The file outlines the maintenance service that tenants can expect from the Association. It also lists our emergency contractors to be used during out of hours.

The file is reviewed regularly in conjunction with tenants to ensure it is accessible and also to improve our tenants knowledge of the maintenance service we provide.

Types Of Repairs


Repairs are categorised in the following:

Emergency

General Repairs

Programmed Major Repairs

Emergency repairs are repairs which may cause harm to our tenants or may seriously damage their home. These should be fixed within 24 hours

Appointments for all other routine repairs excluding emergency repairs will be made on a morning or afternoon basis on a day that is convenient to our tenants and a s quickly as possible, First Choice maintenance staff will arrange for the contractor to call and they will confirm all appointments with tenants.

These are the planned replacement of large items in the home like kitchens, boilers and windows and doors.


We plan the renewal of these items in advance to ensure we have the budget to replace the item when needed, using a comprehensive stock condition survey system which is regularly updated.

Regular maintenance and asbestos surveys are carried out at each property to check the condition of these items.

Satisfaction


First Choice monitors the satisfaction of our maintenance service through Tenant satisfaction surveys. These are issued with every repair job. We ask tenants for their opinion on the job and the contractor. This allows us to monitor how we are doing and also our contractors’ performance.

First Choice also complete follow up phone calls after general repairs are carried out. This allows First Choice to ensure appointments are being kept and find out how happy tenants are with our contractors work.

Who does the repairs and maintenance?


The Association has a list of approved contractors who carry out maintenance and servicing works on our properties.

If you are a contractor that would like to be considered for addition to our approved contractors please contact First Choice.

All contractors must sign a “Code of Conduct” before they can carry out work for the Association. This outlines what the Association expects of them and includes being polite and helpful when they are working in our properties, producing identification and carrying out work safely at the properties and adhering to our Single Equality Scheme.

First Choice staff carry out maintenance inspections on all of our properties on an annual basis. We check that all homes are in a good condition. If there is any work required First Choice will arrange for it to be completed.

First Choice is responsible for the external decoration of our properties. This is completed on a rolling programme every five years.

Tenants are responsible for decorating their own bedrooms. The support Providers are responsible for ensuring communal areas are decorated including

the bathroom, kitchen, hall, lounge and dining room. The cost of this is covered in the service charge which is included in the rent.

Inspections


First Choice staff carry out maintenance inspections on all of our properties on an annual basis. We check that all homes are in a good condition. If there is any work required First Choice will arrange for it to be completed.

Decoration


First Choice is responsible for the external decoration of our properties. This is completed on a rolling programme every five years.

Tenants are responsible for decorating their own bedrooms. The support Providers are responsible for ensuring communal areas are decorated including the bathroom, kitchen, hall, lounge and dining room. The cost of this is covered in the service charge which is included in the rent.

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First Choice Housing Association Ltd
Avon House, 19 Stanwell Road
Penarth
Vale Of Glamorgan
CF64 2EZ
Tel: (029) 20703758

Registered with Charitable Status under the Co-Operative and Community Benefit Societies Act 2014
Number 26118R Registered with the National Assembly for Wales under number J094
© First Choice Housing Association 2016
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