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Customer Care Service Standards



If you call the general office number during opening hours your call will be directed to the relevant department.




We will respond immediately to requests or questions made by telephone when possible.  If this is not possible, we will respond within 48 hours




Letters and emails will be responded to within 10 working days.




All documents sent to tenants will be in an accessible format
(An exception is the tenancy agreement, as this is a legal document).



Our offices are accessible for people with physical disabilities.



If callers wish to conduct a telephone conversation in Welsh, we will get back to the caller with a translator within 24 hours.


no requests