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Customer Care Service Standards

 

 

If you call the general office number during opening hours your call will be directed to the relevant department.

 

98%

 

We will respond immediately to requests or questions made by telephone when possible.  If this is not possible, we will respond within 48 hours

 

95%

 

Letters and emails will be responded to within 10 working days.

 

97%

 

All documents sent to tenants will be in an accessible format
(An exception is the tenancy agreement, as this is a legal document).

 

 

Our offices are accessible for people with physical disabilities.

 

 

If callers wish to conduct a telephone conversation in Welsh, we will get back to the caller with a translator within 24 hours.

 

no requests