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Maintenance Service Standards

 

 

During opening hours a member of staff will be available to take your repair request.

 

99%

 

We will provide an out-of-hours emergency repairs service.

 

94%

 

Emergency repairs will be undertaken within 24 hours of the emergency repair being reported.

 

99%

 

Urgent repairs will be undertaken within 5 working days of the repair being reported.

 

98%

 

Routine repairs will be undertaken within 28 working days of the repair being reported.

 

98%

 

We will provide you with information on our repairs service and the service you can expect within the 'Getting Things Fixed File'.

 

91%

 

We will monitor that contractors are acting professionally whilst working in your home, and respecting you at all times (please note that Contractors have a code of conduct which they have signed and agreed to follow).

 

96%