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Tenant Participation Service Standards



We will help and encourage Tenants to get involved in First Choice e.g. providing an opportunity to participate in the Taking Part Group, Tenant Newsletter Editorial Group and social events.



We will regularly find out what tenants think of First Choice
e.g. through questionnaires, surveys and meetings.



We will give tenants good clear information
e.g. providing all documents sent to tenants in an accessible format (including letters, Tenants' Voice newsletter, minutes, Business Plan, Annual Report).



We will promote taking part in First Choice e.g. by paying travel expenses for attendance at meetings, promoting events in the Tenants' Voice newsletter and other events such as the AGM.


We will be an innovator in Tenant Participation by working in partnership, and in accordance with good practice by involving tenants in service improvement and service provision e.g. through a tenant Board representative.