'First Choice' for quality homes for Vulnerable people

Our Performance

First Choice is committed to delivering a high quality service to all of our tenants.

We monitor our performance and report to our Board of Management on a quarterly basis via a Balanced Scorecard. Here we look at four key areas of the Business: Internal Business, Customer, Innovation, Learning and Growth, Financial.

So that we can continually improve our services to our stakeholders we regularly obtain feedback from tenants, Local Authorities and Support Providers. We also target key stakeholders for feedback using an anonymous annual web-based survey.

Welsh Government Co-Regulation Status December 2017

First Choice Housing Association are pleased to announce that the Welsh Government Housing Regulation Team, acting under authority of the Welsh Ministers have confirmed our Co-Regulation Status as Standard.

This confirms that FCHA Identifies and manages new and emerging risks appropriately as well as meeting viability requirements and has the financial capacity to deal with scenarios appropriately



Annual Report

Value For Money Report

Annual Report 2015/16

Value For Money Report 2017

Performance Stats



Working with other sectors award - Winner

Shortlisted for Working with other sectors at the CIH Welsh Housing Awards 2017

Shortlisted for Customer Excellence at the CIH Welsh Housing Awards 2017

Placed 18th in the UK Top 50 Landlords


CIH Communication Award - Winner

Defence Employer Recognition Scheme Silver Award

8th in the top social landlords with 24 Housing


IIP Gold retention

Green Dragon level 2

Positive about disabled

Living Wage Employer


Green Dragon Award - Level 2

Shortlisted UK Housing Awards in small and specialist landlord category

Positive about disabled

Living Wage Employer

TPAS Awards in the service user involvement

Top 50 Landlords in the UK (24 Housing)

Shortlisted Promoting Equality and accessibility category at the Welsh Housing Awards

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First Choice Housing Association Ltd
Avon House, 19 Stanwell Road
Vale Of Glamorgan
CF64 2EZ
Tel: (029) 20703758

Registered with Charitable Status under the Co-Operative and Community Benefit Societies Act 2014
Number 26118R Registered with the National Assembly for Wales under number J094
© First Choice Housing Association 2016
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